Telemedicine Specialist

Bertina Hooks, MD -  - Internal Medicine Physician

Phoenix Health & Wellness PC

Bertina Hooks, MD

Internal Medicine Physician located in Fair Oaks, CA

Are you too busy to see your doctor in person? Telemedicine might be the solution to your busy life. Dr. Bertina Hooks at Phoenix Health & Wellness PC in Roseville, California is committed to offering continued medical care to patients who can't book in-office visits every time something comes up. Contact Dr. Hooks today to learn more about how you can benefit from telemedicine.

Telemedicine Q & A

What is Telemedicine?

Telemedicine is the use of telecommunication and information technology to provide clinical health care from a distance. It has been used to overcome distance barriers and to improve access to medical services that would often not be consistently available. Telemedicine enables you to communicate with Dr. Hooks without having to go into the office. This service offers real-time, interactive communication between you and Dr. Hooks on your phone, tablet, or computer via her office electronic health record.

After you sign a consent form,  Dr. Hooks can provide essential but limited evaluations, diagnosis, and treatment plans from her office while you stay in the comfort of your own home, office, or anywhere else you may be at the time you need medical advice.  

Diagnosis & Triage

Telemedicine can be useful if you are having medical concerns or symptoms and you are unsure of how to diagnose your symptoms or what level of treatment you need.  It is also useful in order to obtain medical advice on how to treat a medical condition until you can follow up with your physician.  Dr. Hooks can interview you about the medical course of your complaints, order appropriate testing, and coordinate you to follow up with a specialist or in her office. She can also prescribe medications to help with your symptoms until you have your scheduled follow up.  In the outpatient setting, telemedicine is best utilized for urgent care or walk in complaints such as sinus infections, heartburn, headaches, sore throat, and uncomplicated urinary tract infections. 

Treatment Support

Telemedicine offers you access to Dr. Hooks for medical advice about treatment options regarding medical concerns or symptoms you have. Dr. Hooks can give you medical advice about home remedies as well as advice or anticipatory guidance about when to seek medical attention or return to the office for follow up.  In addition to discussing medical options, telemedicine allows Dr. Hooks to have family conferences to discuss end of life issues and discuss treatment options.   

Chronic Care Support & Coordination

Dr. Hooks also uses telemedicine for chronic care management.  If you are home bound or not able to come into the office on a regular basis and have a chronic medical condition like diabetes, hypertension, heart failure, or heart disease, Dr. Hooks can coordinate your care visits with a home health agency in order to provide health care access in your home.  Chronic care management is one of the leading reasons why patients and providers opt for telemedicine because it saves time and money to patients who need frequent follow-ups and check-ins.

Telemedicine can also be used for transitional care management.  When you are discharged from the emergency room or hospital, a follow up visit for less severe medical complaints can be coordinated with Dr. Hooks to ensure that your recovery after treatment is going well. 

Prescriptions & Medication Reconcilation

Using telemedicine can significantly reduce the time it takes to refill your short-term medical prescriptions.  You can set up an telemedicine appointment to have Dr. Hooks review and adjust your medications accordingly to help control your diabetes, depression, anxiety, or hypertension (high blood pressure) in between visits.  


Last updated: April 30, 2018

The information contained on website (the "Service") is for general information purposes only.

Phoenix Health & Wellness, PC assumes no responsibility for errors or omissions in the contents on the Service.

In no event shall Phoenix Health & Wellness, PC be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Phoenix Health & Wellness, PC reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

Phoenix Health & Wellness, PC does not warrant that the Service is free of viruses or other harmful components.