What makes Phoenix Health & Wellness PC unique?

I started my own medical practice because I did not like how health care access was limited and how delivery was not optimized the way it could be.  I wanted a patient-centered practice where patients were educated and empowered to improve their health and wellness.  I think providing quality comprehensive health care is key. 

I am a primary care internal medicine physician who understands access to health care can be limited due to time constraints.  I offer urgent care or after hours care as well as telemedicine so my patients have access to answer their health concerns and issues.  I also allow them to request appointments online.  I have walk in and same day appointments on Fridays available. In addition, we do appointment confirmations via email, text, or phone 48 hours prior to your scheduled appointment.  

I have a knowledgeable and compassionate staff who are aligned with the practice mission and vision and will provide you with a positive patient experience from when you call to schedule an appointment to when you leave the office after your appointment.  Our staff is fluent in multiple languages including Spanish, French, German, Russian, and Urkanian.  We have an electronic health record system that you can access your medical records, request prescription refills, appointments and referrals.  We also electronically prescribe all prescriptions to the pharmacy which is convenient. 

My office is conveniently located off I-80 and I-65 and near Sutter Roseville Medical Center, Sutter imaging and lab, as well as Quest and LabCorp.  We also will be offering limited lab services in the near future and twice a week, we have in house ultrasound services for our patients. 

Our waiting room is spacious and pleasant.  We offer onpatient via DrChrono, our electronic health record, which allows patients to check in and upload their medical history, medications, allergies, pharmacy information via ipad.  We have a welcome liason and reception staff who help you with the check in process.  We has a beverage station where you have access to coffee, tea, water, and healthy treats as well as live streaming health education in the waiting room.  We have a separate triage and conference room for patients to have their vitals and other medical history taken prior to their appointment.  We have ample parking and are handicap accessible and ADA compliant.

Our check out process is streamlined and allows you to make a follow up appointment before you leave with the physician and you receive an after visit summary and patient education about your visit before you leave.  After your visit, we send out surveys regarding your appointment to see if our services was optimal. 

Our mission is to provide quality, comprehensive, and affordable health care to our patients and the community.  We will be adding non-invasive aesthetics and medical weight loss soon to provide more holistic care by the end of the year.  Our practice will then serve as a primary care office as well as a medical spa offering services such as CoolSculpting, Botox, dermal fillers, laser treatments for hair, acne, and scar removal, as well as skin care products and Hydrafacials.  We also are involved in the community and the Roseville Chamber of Commerce and will sponsor or be involved in community events to promote health and wellness.  To learn more about our practice, check out our website, www.phoenixhealthwellnesspc.com or call (916) 299-6501 to schedule an appointment with Dr. Bertina Hooks, board certified internal medicine primary care physician in the Roseville area. 

Author
Bertina M Hooks

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